Call Center Handbook: The Complete Guide to Starting,...

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Business & Economics - Sales & Marketing
Call Center Handbook: The Complete...

Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

Name: Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
ISBN: 9781578200474

Keith Dawson

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This book covers the gamut from buying the right equipment and software to monitoring agents, measuring their productivity, enhancing customer relationships, and running an innovative and efficient center. It includes use of fax-on-demand, interactive voice response, e-mail, and Web sites.

Categories:

Business & Economics - Sales & Marketing

Year:

1999

Edition:

3rd

Publisher:

CMP Books

Language:

english

ISBN 10:

1578200474