The Handbook of Customer Satisfaction and Loyalty Measurement, 3rd edition
Hill, Nigel, Alexander, Jim
The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.
Year:
2006
Edition:
3
Publisher:
Routledge
Language:
english
Pages:
288
ISBN 10:
0566087448
ISBN 13:
9780566087448
File:
PDF, 9.58 MB
IPFS:
,
english, 2006