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Emotional Intelligence for Managing Results in a Diverse World: The Hard Truth about Soft Skills in the Workplace
Lee Gardenswartz, Jorge Cherbosque, Anita RoweHow much do you like this book?
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Feelings and emotions affect how people perform their jobs, of course, and shape the tenor of their workplaces. The impact and applicability of emotional intelligence (EI) at work is well established. If you're ready for a more focused treatment, Lee Gardenswartz, Jorge Cherbosque and Anita Rowe offer this manual about the use of EI in working with and managing all kinds of people. They submit that dealing with human differences triggers a variety of emotions, many of which are counterproductive. They provide a four-part "Emotional Intelligence and Diversity Model" to help managers handle their emotions - and their diverse employees - effectively. The book includes an assortment of exercises, charts and quizzes to help raise your emotional intelligence. getAbstract finds that this quite specific guide is very useful for managers, particularly less experienced ones, whose workplaces present diversity challenges.
Categories:
Year:
2008
Publisher:
Nicholas Brealey Boston
Language:
english
Pages:
201
ISBN 10:
0891062556
ISBN 13:
9780891062554
File:
PDF, 2.88 MB
Your tags:
IPFS:
CID , CID Blake2b
english, 2008
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