Warranty Management and Product Manufacture (Springer Series in Reliability Engineering)
D.N. Prabhakar Murthy, Wallace R. Blischke
The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the world’s leading experts in warranty management.
Categories:
Year:
2005
Edition:
1st Edition.
Publisher:
Springer
Language:
english
Pages:
302
ISBN 10:
1852339330
ISBN 13:
9781852339333
File:
PDF, 1.06 MB
IPFS:
,
english, 2005
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